Last Updated: March 2026
1.1 This Returns, Refunds & Replacement Policy ("Policy") governs the circumstances and process under which a customer ("Customer", "You", "Your") may request a return, refund or replacement for products purchased from www.shreekakajimasale.com ("Website"). The Website is operated by Rushab Babariya, sole proprietor trading as Shree Kakaji Masale ("Company", "We", "Us", "Our").
1.2 This Policy forms part of and must be read with the Terms & Conditions available on the Website. In the event of any conflict, the Terms & Conditions and applicable Indian law shall prevail.
1.3 Nothing in this Policy shall exclude or limit any rights available to consumers under the Consumer Protection Act, 2019 and other applicable laws.
2.1 The Products sold on the Website include consumable food items such as spices, masalas, pickles and other edible goods ("Products") regulated under applicable food laws, including the Food Safety and Standards Act, 2006.
2.2 Due to hygiene, safety and contamination risks inherent to consumable goods, Products that have been opened, used, tampered with, partially consumed, or not maintained in original sealed condition are generally not eligible for return.
3.1 Subject to Clause 4 below, the Company will consider a request for replacement or refund only if the Customer demonstrates, to the Company's reasonable satisfaction, that one or more of the following occurred at the time of delivery:
(a) the Product was delivered in a physically damaged condition, such that the Product is not fit for consumption; or
(b) a Product materially different from the Product ordered was delivered; or
(c) the Product delivered was expired as on the date of delivery; or
(d) the Product has a verifiable manufacturing defect affecting fitness for consumption.
3.2 For avoidance of doubt, minor variations in colour, texture, aroma or appearance arising from natural agricultural variation, batch variation, or photographic representation shall not by themselves be treated as a defect.
4.1 The Customer must notify the Company of an eligible issue within twenty-four (24) hours from the time of delivery at the delivery address.
4.2 The notification must be sent in writing to the Company's support email listed on the Website and must include the order number, description of the issue, and clear photographs and/or video showing the Product, outer packaging, and shipping label.
4.3 If the Customer fails to notify within the timeframe stated in Clause 4.1, the Company may reject the request where verification becomes impracticable, without affecting any non-waivable statutory consumer rights.
5.1 The Company reserves the right to verify the claim by seeking additional information, including additional images, videos, batch details, or any other reasonable information required to determine eligibility.
5.2 Where the Company determines that the request is eligible under this Policy, the Company may, at its discretion and subject to applicable law, provide one of the following remedies: (i) replacement of the Product, or (ii) refund of the amount paid for the Product.
5.3 If replacement is not feasible due to stock unavailability or other operational constraints, the Company may process a refund.
6.1 Approved refunds shall be initiated to the original payment method used at the time of purchase.
6.2 The Company will generally initiate refunds within seven (7) to ten (10) business days from approval of the claim, subject to completion of verification.
6.3 The time taken for the refund to reflect in the Customer's account may vary depending on the bank, card issuer, UPI provider or payment gateway, and the Company shall not be responsible for delays attributable to such third parties.
7.1 Without limiting Clause 2, the following circumstances are not eligible for return, replacement or refund under this Policy:
(a) the Product is opened, used, partially consumed or tampered;
(b) dissatisfaction based on taste preference or personal preference;
(c) incorrect address provided by Customer or failure to accept delivery;
(d) minor packaging dents that do not affect Product integrity;
(e) natural variations as described in Clause 3.2; or
(f) any claim made without adequate evidence as required under Clause 4.
7.2 Any refusal or return-to-origin caused by Customer unavailability, refusal to accept delivery, or incorrect/insufficient address may be treated as per the Shipping & Cancellation Policy, and any additional logistics costs may be borne by the Customer, subject to applicable law.
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